Contact information
Last Updated: October 5, 2026
At NecklaceMuse, we believe a personalized shopping experience should include accessible and straightforward customer support. Whether you are considering your first personalized necklace, preparing customization details, checking an existing order, or requesting post-purchase assistance, you can contact us using the information below.
Business Contact Information
Business Name: NecklaceMuse
Website: NecklaceMuse.store
Email: support@NecklaceMuse.store
Phone: (800) 668-6500
Address:
17 Normandale Crescent
North York, ON M2P 1M7
Canada
General Customer Support
For general questions regarding our products, website, ordering process, personalization, shipping, returns, or other customer-service matters, please email:
support@NecklaceMuse.store
When contacting us about an existing order, please include your Order ID whenever possible.
Providing your Order ID allows us to identify the relevant transaction and respond more efficiently.
Personalization Support
Many NecklaceMuse products can be personalized with details such as names, initials, dates, words, birthstones, or font selections.
If you have questions about personalization requirements, please contact us before submitting information that you are unsure about.
Different products may have different character limits, formatting rules, and available personalization options. Information applicable to one necklace should not automatically be assumed to apply to another design.
When contacting us regarding personalization, please include the product name and describe what you would like to personalize.
Existing Personalized Orders
If you have already placed an order and need assistance with personalization, include your Order ID and the customization information associated with the order.
For example, depending on the product, useful information may include:
Order ID
Name or engraving
Birthstone
Font selection
Requested date or initials
Product color or finish
Please carefully review all personalization before submitting it.
If you discover an error after submission, contact us as soon as possible. Because personalized jewelry may enter production shortly after details are confirmed, changes cannot always be guaranteed.
Shipping Support
For shipping questions, provide your Order ID and a brief description of your concern.
If your package has tracking information, you may also include the latest tracking status.
Please review our Shipping Policy for detailed information about free worldwide shipping, estimated delivery times, international orders, delays, customs, and related matters.
Returns and Refunds
For return or refund questions, contact support@NecklaceMuse.store before sending a product back.
Include your Order ID, the product involved, the reason for your request, and photographs where the item is damaged, defective, incorrect, or otherwise requires visual review.
Returns are subject to our Return and Refund Policy.
Because many of our products are personalized specifically for individual customers, special conditions may apply to customized items.
Damaged or Incorrect Products
If you receive a damaged, defective, incorrect, or incorrectly personalized product, contact us promptly.
Please include clear photographs and your Order ID. For personalization issues, provide the information you originally submitted so we can compare it with the item received.
Privacy and Security
Please do not send passwords, full payment-card numbers, security codes, or other unnecessary sensitive payment information through ordinary customer-support communications.
We generally do not need this information to assist with an order.
Written Correspondence
Written correspondence may be directed to:
NecklaceMuse
17 Normandale Crescent
North York, ON M2P 1M7
Canada
If your matter relates to an order, include sufficient information to identify the order.
Customer Care
Our approach to customer support reflects the same philosophy as our jewelry: modern, clear, thoughtful, and personal.
A customized necklace can carry significant emotional meaning, and we understand that customers may want reassurance that their personalization has been submitted correctly. We therefore encourage customers to contact us when clarification is needed rather than guessing about an important customization detail.
Whether you are choosing a necklace for yourself or creating a gift for someone important, our goal is to help make your NecklaceMuse experience straightforward from selection through delivery.
NecklaceMuse
Modern Personalized Jewelry
17 Normandale Crescent, North York, ON M2P 1M7, Canada
support@NecklaceMuse.store
(800) 668-6500