Shipping policy

Last Updated: October 5, 2026
At NecklaceMuse, every order represents more than a package. Many of our products are personalized with names, initials, dates, birthstones, or other meaningful details, and we understand that customers are often waiting for jewelry connected to an important person or occasion. This Shipping Policy explains our shipping practices, estimated delivery times, international shipping, order processing, tracking, address requirements, delays, and related matters.

1. Free Worldwide Shipping

NecklaceMuse offers free worldwide shipping on eligible orders placed through NecklaceMuse.store.
There is no minimum purchase requirement for our standard free-shipping offer unless a different requirement is clearly disclosed before checkout.
Shipping availability may nevertheless be subject to carrier coverage, destination restrictions, sanctions, legal limitations, customs requirements, or other circumstances outside our reasonable control.

2. Estimated Delivery Time

Our standard estimated delivery time is generally:
7–10 days
This is an estimate rather than an absolute guarantee unless we expressly state otherwise for a particular order or shipping service.
Personalized jewelry may require preparation before shipment. Depending on the product and customization involved, the total time between placing an order and receiving it may include both personalization or processing time and transportation time.

3. Personalized Order Processing

Many NecklaceMuse products are made or prepared according to customer-provided personalization.
Before a personalized product can be completed, we may need the customer’s name, initials, date, engraving, birthstone, font choice, or other applicable information.
Customers should submit personalization information accurately and promptly. Missing, incomplete, unsupported, or unclear personalization details may delay preparation.
If clarification is required, we may contact you using information associated with your order.

4. Order Confirmation

After checkout, customers may receive an order confirmation containing relevant purchase information.
Please review your order details promptly. If you notice an incorrect shipping address, product selection, or personalization detail, contact support@NecklaceMuse.store as soon as possible.
We cannot guarantee that changes can be made after fulfillment or personalization has begun.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.
Please verify the recipient’s full name, street address, apartment or unit number where applicable, city, province/state/region, postal or ZIP code, country, and other information required for delivery.
NecklaceMuse is not responsible for delays resulting from materially inaccurate or incomplete shipping information supplied by the customer, except where required by applicable law.
If you identify an address error shortly after ordering, contact us immediately.

6. Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.
Tracking events are supplied by the applicable carrier and may not always update immediately. A delay between shipment and the first tracking scan does not necessarily mean that the package has not been dispatched.

7. International Orders

Because we offer worldwide shipping, orders may travel across international borders.
International shipments may be subject to customs processing, inspections, import rules, local delivery practices, and other requirements established by the destination jurisdiction.
These procedures may occasionally affect delivery times.

8. Customs, Duties and Taxes

Import duties, taxes, customs fees, brokerage fees, or similar charges may apply depending on the destination and applicable laws.
Where such charges are not collected during checkout, they may be assessed separately by governmental authorities or other entities involved in importation.
Customers are responsible for charges legally imposed on the recipient unless we expressly state otherwise or applicable law requires a different arrangement.

9. Shipping Delays

Although we aim for delivery within the stated estimate, circumstances outside our reasonable control may cause delays.
Examples may include severe weather, transportation disruptions, customs processing, peak seasonal volume, public holidays, carrier interruptions, natural disasters, regulatory inspections, incorrect addresses, or other logistical events.
If your order appears significantly delayed, please contact us so we can review the available information.

10. Lost Packages

If tracking indicates that a shipment has not progressed for an unusually long period or you reasonably believe the package has been lost, contact support@NecklaceMuse.store with your Order ID.
We may review tracking information and, where appropriate, communicate with the carrier or fulfillment partner before determining the available resolution.

11. Packages Marked Delivered

If tracking shows that your package has been delivered but you cannot locate it, first check around the delivery location, with household members, building staff, reception areas, parcel lockers, and nearby safe-delivery locations.
You may also need to contact the carrier for additional delivery information.
If the package remains missing, contact us and provide your Order ID and relevant details.

12. Damaged Shipments

If your jewelry arrives damaged, please photograph the product and relevant packaging and contact us promptly.
Damaged products are handled in accordance with our Return and Refund Policy and applicable consumer law.

13. Multiple Packages

In some circumstances, products within the same order may be shipped separately. If this occurs, the packages may arrive at different times.
Separate shipment does not necessarily indicate that part of the order is missing.

14. Personalized Jewelry and Delivery Deadlines

Customers purchasing personalized jewelry for birthdays, anniversaries, holidays, weddings, graduations, or other events should order with sufficient time before the occasion.
Because personalization and shipping can be affected by circumstances outside our direct control, estimated delivery dates should not be treated as guaranteed event deadlines unless we expressly provide such a guarantee.

15. Changes After Shipment

Once an order has been handed to the carrier, we may be unable to change the delivery address or redirect the shipment.
Customers may contact the carrier directly if carrier-supported delivery-management options are available.

16. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned because the customer supplied an incorrect or incomplete address, please contact us.
The available resolution will depend on the circumstances, product type, shipping costs, personalization status, and applicable consumer law.

17. Contact Us About Shipping

For shipping questions, please provide your Order ID whenever possible.
NecklaceMuse
17 Normandale Crescent
North York, ON M2P 1M7
Canada
Email: support@NecklaceMuse.store
Phone: (800) 668-6500
Our goal is to make the journey from personalization to delivery as clear and straightforward as possible, so the final moment remains what matters most: receiving jewelry created around your story.