Terms of service
Last Updated: October 5, 2026
Welcome to NecklaceMuse. These Terms of Service govern your access to and use of NecklaceMuse.store and your purchase of products offered through our online store.
Throughout these Terms, the terms “NecklaceMuse,” “we,” “us,” and “our” refer to the operator of NecklaceMuse.store, as applicable. The terms “you,” “your,” and “customer” refer to users, visitors, and purchasers using our website.
By accessing our website, purchasing a product, submitting personalization information, or otherwise using our services, you agree to these Terms of Service and any policies incorporated into them by reference.
1. Our Store
NecklaceMuse is an online jewelry store focused on Modern Personalized Jewelry. Products may include personalized name necklaces, engraved necklaces, birthstone jewelry, initial jewelry, script necklaces, bar necklaces, heart necklaces, and other related designs.
Certain products require customer-provided personalization information before they can be prepared.
2. Online Store Platform
Our online storefront may be hosted or supported by Shopify and related service providers that provide ecommerce technology enabling us to present and sell our products.
Your use of our website may therefore involve technologies, payment systems, and other services supplied by third-party providers.
3. Eligibility and Lawful Use
By using this website, you represent that you have the legal capacity required to enter into transactions under the laws applicable to you or that you are using the website with appropriate authorization.
You may not use our products, website, or services for unlawful purposes or in violation of applicable laws.
You must not transmit malicious code, attempt unauthorized access, interfere with website functionality, engage in fraudulent activity, or use our services in a manner that infringes the rights of another person.
4. Product Information
We make reasonable efforts to present product descriptions, dimensions, finishes, colors, personalization requirements, photographs, and other information accurately.
However, screens and devices may display colors differently, and photographs may appear different depending on lighting, scale, display calibration, or other factors.
Personalized jewelry may also have minor visual differences arising from name length, lettering, engraving placement, manufacturing tolerances, or other characteristics inherent in customization.
5. Personalization
Customers purchasing personalized products are responsible for providing accurate personalization information.
Depending on the product, personalization may include a name, initials, date, word, engraving, birthstone, font, or other selection.
Character limits and formatting requirements vary between products. Customers must comply with the requirements stated on the relevant product page.
We may be unable to process personalization containing unsupported characters, symbols, emojis, prohibited content, or other information incompatible with the product.
6. Personalized Content
You represent that you have the right to submit the personalization content you provide and that it does not violate applicable law or infringe another party’s rights.
We reserve the right to decline personalization requests containing unlawful, abusive, threatening, discriminatory, infringing, or otherwise inappropriate content where permitted by law.
7. Accuracy of Information
You agree to provide accurate and current information when placing an order, including your email address, billing details, shipping information, and personalization details.
You are responsible for reviewing information before submitting it.
We are not responsible for delays or delivery problems caused by materially incorrect information provided by the customer, except to the extent required by applicable law.
8. Prices
Product prices are displayed on our website and may change from time to time.
The price applicable to your purchase will ordinarily be the price shown when your order is placed, subject to correction of obvious errors and applicable law.
Taxes, duties, or other governmental charges may apply depending on the destination and applicable regulations.
9. Payment
Orders must be paid using payment methods available at checkout.
Payment processing may be performed by third-party payment providers. We do not necessarily receive or retain complete payment-card information.
An order is not guaranteed merely because information has been submitted. Orders may be subject to payment authorization, fraud review, inventory availability, personalization feasibility, and other legitimate verification procedures.
10. Right to Refuse or Cancel Orders
We reserve the right, subject to applicable law, to refuse or cancel an order where reasonably necessary, including cases involving suspected fraud, unauthorized payment, obvious pricing errors, unavailable products, unsupported personalization, or circumstances preventing fulfillment.
If we cancel an order after valid payment has been collected and no amount is otherwise owed, the applicable amount will be refunded.
11. Shipping
Shipping is governed by our Shipping Policy.
NecklaceMuse currently offers free worldwide shipping, subject to destination availability and applicable restrictions.
Our standard estimated delivery period is generally 7–10 days, but delivery estimates are not guarantees unless expressly stated otherwise.
Personalized products may require processing or customization before shipment.
12. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy.
We provide a 30-day return framework for eligible products. Because personalized products are made according to customer specifications, special return limitations may apply to those products, subject to applicable consumer law.
13. Intellectual Property
Unless otherwise stated, the NecklaceMuse name, website layout, original written content, branding elements, graphics, and other materials created for our store are protected by applicable intellectual-property laws.
Third-party trademarks, product names, photographs, or other materials remain the property of their respective owners where applicable.
You may not reproduce, distribute, exploit, republish, or commercially use protected website content without authorization.
14. Third-Party Services
Our website may use third-party services for payments, hosting, analytics, shipping, customer support, and other ecommerce functions.
We are not responsible for independent third-party services beyond the extent required by applicable law.
Your use of certain third-party services may be subject to their separate terms and privacy practices.
15. Website Availability
We aim to keep NecklaceMuse.store accessible, but uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable due to maintenance, technical problems, security updates, service-provider interruptions, or circumstances beyond our reasonable control.
16. Prohibited Conduct
You may not use our website to engage in fraud, distribute malware, scrape or extract content unlawfully, interfere with security systems, impersonate another person, submit false order information, violate intellectual-property rights, or engage in conduct prohibited by applicable law.
17. Disclaimer of Warranties
To the maximum extent permitted by law, our website and services are provided subject to the warranties expressly stated by us and any warranties that cannot legally be excluded.
Nothing in these Terms is intended to eliminate statutory consumer guarantees or other mandatory legal rights.
18. Limitation of Liability
To the maximum extent permitted by applicable law, NecklaceMuse will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website where such liability may legally be limited.
This limitation does not apply where liability cannot lawfully be excluded or restricted.
19. Indemnification
To the extent permitted by law, you agree to indemnify NecklaceMuse against claims arising from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights caused by content you submit.
20. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21. No Waiver
Failure to enforce a provision on one occasion does not necessarily constitute a permanent waiver of that provision.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, practices, or legal requirements.
The updated version will be posted on this website with a revised “Last Updated” date.
23. Governing Law
These Terms will be interpreted in accordance with applicable law, subject to mandatory consumer protections and jurisdictional rights that may apply based on the customer’s location.
Nothing in these Terms is intended to deprive a consumer of protections that cannot lawfully be waived.
24. Contact
Questions about these Terms may be sent to:
NecklaceMuse
17 Normandale Crescent
North York, ON M2P 1M7
Canada
Email: support@NecklaceMuse.store
Phone: (800) 668-6500